You can pick up your order at our Thornbury store, located at 627 High Street, Thornbury.
Pick-ups are scheduled for the selected date. Our store hours are:

• Wednesday to Friday: from 11 am - 4 pm
• Saturday: from 9 am - 2 pm

If you cannot make it at the scheduled time, you are welcome to come in anytime before we close.

Please remember cakes are a beautiful, delicate piece of art!

Your cake will leave our store in a secure box to ensure as little movement as possible during transport. We recommend placing your cake either in the passenger footwell, or in the car boot as these are both flat, even surfaces. Remember to always carry the box from its base to prevent any damage

During hot weather, please ensure to crank up the air conditioning to maintain a cool environment. Cakes, like butter, can soften rapidly when exposed to heat or sunlight, so it's crucial to keep them as cool as possible during transit to your event.

Our cakes are best enjoyed soft at room temperature as this allows for the fullest flavour experience. How you should store your cake will vary with season. We'll provide guidance on the optimal approach when you pick up your cake.

During warmer periods, we advise refrigerating your cake upon arrival at your event or home. It's best to keep it in the box to prevent any accidental bumps. Remember to allow the cake to reach room temperature by removing it from the fridge prior to serving. In hotter weather, aim for around 2 hours, while during winter, extend this time to 4-5 hours.

Yes, we do! We offer delivery within 20km of our Thornbury store. The delivery fee will be calculated on the checkout page. If your address isn’t showing, unfortunately, you’re outside our delivery zone. You are welcome to organize a courier service or Uber to pick up your cake, but please note that we are not responsible for any damage once the cake has left our premises.

For wedding or tiered cakes with a minimum order of $500, our delivery range extends to 1.5 hours travel time from our studio. The delivery fee for these orders will be determined based on the distance.

Our delivery window is between 11 am and 4 pm, but we cannot guarantee an exact delivery time within this window. You will be notified of the ETA again on the morning of the delivery day. If you need the cake within these hours, we recommend opting for pick-up or scheduling delivery for the day before. Our cakes keep beautifully in the fridge overnight!

If we are unable to contact the recipient at the delivery location, the cake will be returned to our Thornbury location. Redelivery will be subject to availability and time, and will incur a fee.

For online orders, we require a minimum notice of 3 days. However, we highly recommend placing your order at least 1 week in advance, as our capacity is limited. Our online booking system accepts orders up to 6 months in advance.

For small custom cakes, we recommend getting in touch 2 weeks in advance.

For tiered and wedding cakes, we suggest providing us with a minimum of 2 months' notice.

This generous time frame allows for thorough discussions regarding quotes, design details, and the arrangement of a tasting box. Given that we are a small team, our communication may take a bit of time, so the more notice you can provide, the better.

All orders are final, so please check, check and check again, before checking out!

To change the piped message on top of your cake, please let us know 72hrs or more before the pick up/delivery date via email at info@malibakes.com.

For any other enquiries, email us at info@malibakes.com, and we will do our best to accommodate your enquiry. These may not always be possible, and may incur an extra fee.

These things happen! If something has come up, please get in touch with us as soon as possible at info@malibakes.com with your order number and date.

Once an order has been placed through our website, it is subject to our cancellation policy below:

More than 72hrs before order pick up/delivery – 25% admin fee will be deducted from the refundable amount.

24-72hrs before order pick up/delivery – 50% admin fee will be deducted from the refundable amount.

Within 24hrs of order pick up/delivery – No refund will be offered as we will have begun the process of creating your beautiful
cake. Please let us know if you’d like your cake picked up by/delivered to
someone else to enjoy!

Note
We will take into account the date we receive contact from you regarding the cancellation, including days when we aren’t open.

Your admin fee can not be used towards other orders.

Delivery fees are non-refundable within 72hrs of cake delivery as our couriers are booked in advance; this includes changing from delivery to pick up.

If you find yourself in need of a cake with a shorter notice, please don't hesitate to reach out to us directly at info@malibakes.com as we might still have some availability.

Our serving size is on based dessert portion (cut in grid)

3 layers cake is approx 4 Inch tall. The serving portion measurements are 2 Inch x 1 Inch x 4 Inch.

4 layers cake is approx 6 Inch tall. The serving portion meaurements are 2 Inch x 1 Inch x 3 Inch

Cutting charts are available upon request.

Currently, we do not offer a gluten-free option.

For inquiries regarding ingredient lists or allergen concerns, please reach out to us directly at info@malibakes.com.